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Shipping & Returns

 

Items Not In Stock

 Most items ship between 24-48 hours. Various items not in stock will require to be manufactured, which may prolong the shipping processes. If you require a faster shipping method please contact our customer service department to get an estimated date of shipping for your item(s).

Returns Policy

You may return most new, unopened items. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All requests to return merchandise must be made within 15 days of receipt and MUST be authorized by us and will be subject to a restocking fee of 25%.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Flat rate $4.95 USPS shipping and Free Shipping on order above $75.00 offers are both limited to lower 48 continental United States.  All Other shipping locations shipped at normal rates per options at time of checkout.  

Over-sized and/or over weight items may require additional shipping costs and processing times. 

Special promotions and pricing offers are at the sole discretion of Sequins International, Inc. and may be removed at any time.